Questions about joining the Pack?
We compiled a list of the most frequently asked questions we've received about our ticket memberships. Have a question that isn't answered below? Call our sales office (860-722-9425) and one of our representatives will be happy to help you!
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As a mini plan holder do i get to select my games?
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Yes - once our schedule is released you will be able to select the 12 or 20 games that work best for you and your schedule!
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Can I add additional tickets to my game plan? What would the additional cost be?
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Wolf Pack Ticket Members can add additional tickets to the game of their choosing at the Ticket Member discounted rate. These tickets will be the best available near their seating location. Please contact your Wolf Pack Sales Representative directly to assist with your additional ticket request. The Wolf Pack Sales Office main line is 860-722-9425.
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What should I do if I lost my tickets?
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Please contact your Wolf Pack Sales Representative if you lost your tickets. If you don't know who your sales rep is, please contact the sales office by calling 860-722-9425
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Can I receive hard tickets instead of mobile tickets?
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Yes, but there will be an additional fee associated with this. Please contact your sales representative to learn more.
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What if I don't know which games I'd like to use my flex vouchers for yet?
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Flex vouchers are redeemable at any point throughout the season. Please contact your Wolf Pack Sales Rep or visit Ticketmaster Account Manager (https://am.ticketmaster.com/xlcenter/user/login).
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Can I redeem my flex vouchers online?
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Yes, you can redeem your flex vouchers through Ticketmaster Account Manager, or you can contact your sales representative to help you redeem your vouchers.
Your Ticketmaster Account Manager can be accessed through this link: https://am.ticketmaster.com/xlcenter/user/login
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I couldn't make it out to the game. Can I exchange my tickets or get a refund?
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A benefit for our Ticket Members is our unlimited complimentary ticket exchange policy. If you miss a game, we can add tickets to another regular season game of your choice. Tickets are subject to availability. Refunds will not be offered for any missed games.
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How can I ensure I get accessible seating? Can I do so online?
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Accessible seating is available for all events at the XL Center and can be purchased by contacting the Wolf Pack's front office (860-722-9425) or at the Box Office in the XL Center. It is recommended that accessible seating is purchased in advance so that our staff can best recommend how to serve your needs.
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How can I get a name on the video board for birthdays, anniversaries, etc.?
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To ensure that the special guest receives videoboard recognition, please call 860-722-9425. Bookings must be received at least two business days prior to game day. You may also fill out this form.
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What is the XL Center's Bag Policy?
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There will be no bags, backpacks, or briefcases permitted into the XL Center. The following exceptions do apply:
- Clutches/purses no larger than 5x7"
- Medical Bag
- Diaper Bag (with child in attendance)